Business intelligence (BI) software provider Jaspersoft has released Self-Service Express, a new subscription service available to open source community members who need premium, professional-grade BI documentation.
Self-Service Express provides access to Jaspersoft’s entire commercial customer portal. Jaspersoft community members can create reports and dashboards and do analysis using Jaspersoft open source BI products.
The company said the service was requested by over 80% of the JasperForge community in a 2011 annual survey.
Jaspersoft senior director of community development Matt Geise said the launch of Self-Service Express provides the portal’s community users with advanced technical information including tips and tricks, code samples and best practices that are easily accessible from a single search box.
With Self-Service Express, Jaspersoft community members gain access to all documentation and the Jaspersoft customer knowledge base, said the company.
Community members can also utilise Jaspersoft’s enterprise search service that allows search across all Jaspersoft sources of technical information including information in the documentation, knowledge base, Jaspersoft.com and JasperForge.org.
A Jaspersoft community user Ben Uphoff said, "The enterprise search capability means we can quickly find what we are looking for and the rich documentation and customer knowledge base provide us with a lot of useful and practical how-to information."
In addition to offering Self-Service Express, Jaspersoft will continue providing free, peer-created and Jaspersoft-created support content on JasperForge.org.
