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October 6, 2014

How the University of Bedfordshire accelerates incident response

Adopts Nexthink to monitor 5,500 endpoints to ease drain on IT department.

By Amy-Jo Crowley

The University of Bedfordshire says it expects to reduce the number of incidents the IT department has to deal with after agreeing to deploy Nexthink’s network and IT performance analytics system.

The university, which 2,000 employees across campuses in Luton, Bedford Milton Keynes and Aylesbury, started using the analyticsprovider’s V5 modular platform to oversee over 5,500 endpoints across its ICT estate.

The platform monitors IT networks and reports on important user related events, such as changes in the IT infrastructure, application usage and bandwidth, error messages and crashes, as well as potential security risks, according to Nexthink.

Minesh Chikniwala, deputy CIO at the university, said: "Along with investing in new ITSM and transformation solutions, we have re-evaluated and consolidated our existing IT solutions over the past 18 months, and Nexthink has played a key part in this.

"Unlike other monitoring tools, Nexthink allows us to concentrate on the 5,000 end-devices on our infrastructure. By looking beyond back-end operations to the actual impact on end-users, we can see just how the new environment is performing, where the gaps are, and where further improvements are needed."

He added: "Previously, IT service desk resources were taken up with duplicate calls and firefighting but, by allowing the team to isolate issues before they affected the wider user base, Nexthink has allowed a considerably more proactive, methodical and rational approach to incident responses."

Tim Pollard, VP of Europe at Nexthink, said: "The intelligence and visibility delivered by IT operations analytics have meant that end-users are already enjoying improved service delivery, and are also contributing to a considered and targeted transformation of the University’s technical estate."

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