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November 28, 2016updated 13 Jan 2017 11:58am

Gatwick Airport passenger experience monitored by Splunk

Happier take offs and landings into the clouds are are now cloud data driven

By Sam

Operational Intelligence software developer Splunk announced that Gatwick Airport is using Splunk Cloud to monitor key performance criteria and enhance the passenger experience.

The busiest single runway airport in the world uses Splunk solutions to analyze data from airport systems and services, transit services and customer data to optimize each step of the customer journey. For example, Gatwick uses Splunk Cloud to help meet and exceed its target of processing 95 percent of passengers through security in five minutes or less.

Using Splunk Cloud since 2014, the airport has improved collaboration with airlines, ground handlers and air traffic control to closely monitor key passenger performance criteria. Learn more about how Gatwick Airport uses insights from Splunk Cloud to streamline operations by reading the case study, watching the video or listening to the webinar.

Gatwick Airport serves more than 220 destinations in 80 countries for more than 42 million passengers a year. The airport is also a major economic driver for the United Kingdom, generating about 21,000 jobs at the airport and an additional 10,000 jobs through related activities.

“Splunk Cloud enables our teams to closely monitor real-time performance through an easy to use dashboard which plays an important role in the smooth running of the airport,” said Chris Howell, head of business systems, Gatwick Airport. “By monitoring a wide range of passenger information and performance data, our teams are able to stay ahead of the game and effectively deploy resources in real time to deliver an enhanced service for our passengers.”

gatwick-airport-2Gatwick Airport is using Splunk Cloud to analyze and optimize each step of the customer journey – from scanning a boarding pass to the speed at which the trays go through the x-ray. Gatwick also correlates data from its own systems, social media activity, the Highways Agency and Network Rail to predict passenger flow ahead of time. The airport is now able to dynamically change its crew breaks, or call in more resources to meet demand and get passengers through to departures as quickly as possible.

“Gatwick Airport is the model for airports worldwide, and ultimately, any venue looking to maximize efficiency while keeping customers happy,” said Shay Mowlem, vice president of product marketing, Splunk. “Innovative organizations see machine data as a strategic asset to gain a competitive advantage through digital transformation. In this case, Gatwick is able to drive efficiencies by correlating flight schedules, passenger movements, ground team information and other operations data. It’s an exceptional story of innovation through analytics, and we are pleased Splunk Cloud can be the platform to help enable this kind of transformative change.”

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