Provider of ICT services Fujitsu has won a three-year, end-to-end managed services contract with Western Australia’s State Government-owned energy utility Horizon Power.
The managed services contract includes end-to-end infrastructure support based in Western Australia, for Horizon Power’s staff and contractors across the State.
Sercvices offered include: service desk; server, storage, database and network support; capacity management; support for e-mail and Citrix applications; VoIP telephone system support; end-user device support; meeting room technologies; applications packaging; service delivery management and reporting.
Horizon Power is a commercially focused business responsible for generating, procuring, distributing and retailing electricity in the State’s regional centres. The business services more than 42,500 customers dispersed across an area of approximately 2.3 million square kilometres in the remote regions of Western Australia.
Horizon Power General Manager Knowledge and Technology James Deacon said the successful partner needed to have a proven service delivery capability and the ability to leverage processes and expertise from a national and global pool of resources, from a local base, allowing Horizon Power to provide greater efficiencies at all of our sites.
"Right through the competitive selection process, Fujitsu demonstrated its ability to deliver and a willingness to partner with us in an area of great importance to our business, that of Aboriginal employment in WA, across various fields of work. The engagement of Fujitsu’s senior executives throughout the process gave us the confidence that we had selected the right partner to work with," said Deacon.
Fujitsu Australia and New Zealand CEO Mike Foster said Fujitsu will be playing a vital part in enabling Horizon Power to deliver vital services across its widespread coverage area.
"We will be able to leverage our Energy Sector expertise as well as our significant investments in the local region to deliver a seamless infrastructure support service," added Foster.
