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October 11, 2010

FrontRange Solutions launches IT Service Management Enterprise

For IT service desk, IT service management, governance and compliance improvement

By CBR Staff Writer

FrontRange Solutions has launched IT Service Management (ITSM) Enterprise offering that is designed to enable IT-reliant organisations improve their IT service desk, IT best practices, IT service management, governance and compliance and customer service.

The company claimed that its new offering brings the ability to define, track and measure key service management metrics that improve performance toward service and support objectives.

ITSM Enterprise features contextual user interface, change management and reporting, performance scorecard and business metrics.

FrontRange Solutions CEO Michael McCloskey said, their ITSM Enterprise release represents their most significant Service Management release to date.

FrontRange Solutions VP Products Kevin Smith said, their goal for the ITSM Enterprise release was to build on the strength of their collaboration with customers and partners over the past seven years in successfully delivering their products to 16,000 IT organisations globally and to create a new release that would represent the markets most flexible and powerful IT Service Management solution.

"Together with our new Service Catalog solution and new announcements coming in the weeks ahead, FrontRange has taken a dramatic leap forward with the unique breadth and depth of our IT Service Management and IT Asset Management solutions," Smith said.

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