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August 20, 2015

Accenture boosts telco insights with analytics apps

Software aims to help telecoms companies optimise their networks and their businesses.

By Alexander Sword

Accenture has launched five analytics applications for the telecoms industry.

The applications, developed through the Accenture Analytics Applications Platform, aim to help telecoms companies make better pricing, staffing, maintenance and planning decisions.

The applications include Network Predictive Fault Management, which is designed to predict network incidents to allow pre-emptive maintenance.

Also targeting telecoms infrastructure, the Call Volume Forecaster helps call centre management by providing forecasts on call volumes and the staffing resources needed.

In addition, the IT Governance application provides insights on asset mapping, future application scenarios and reporting to help to optimise IT infrastructure efficiency.

There are also two applications targeting the business end of operations, with Revenue Forecasting providing predictions on future revenues in a range of areas, and Bundle Pricing helping to provide intelligence to make pricing decisions on bundles.

The applications can be run on their own or through the Accenture Insights Platform.

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"Countless companies are vying to be the next big digital disruptor in the highly competitive global telecommunications industry," said Marco Vernocchi, senior managing director, Accenture Communications, Media and Technology – Global Digital Lead.

Vernocchi added: "One way to have a strong foot in this race is by turning data into an asset and using it to make insight-driven decisions. When data is put to work through advanced analytics applications and smarter decisions, a company can unlock new opportunities for themselves and their customers."

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