This new arrangement will see SunGard take responsibility, on behalf of Serco, for its UK IT Infrastructure and undertake a technology transformation – offering Serco and, where appropriate, its customers the opportunity to move their current estate to a virtualised, managed hosted model, utilising a range of cloud based services and dedicated platforms managed by SunGard.
With the assurance of a reliable, global data centre provider, this IT transformation will allow Serco, an international service provider, with clients across the public and private sectors, to focus on their core business offering as a transformational provider of integrated services.
Measured by strict Service Level Agreements (SLAs), during the first part of transformation, SunGard will implement a dedicated Private and Managed Public Cloud, based on SunGard Enterprise Cloud and Managed Hosting Services. In addition, SunGard will provide Serco access to its recovery services portfolio.
Under the terms of the agreement, SunGard will also be expanding its own technology capabilities – creating a fully resilient Technology Centre in Birmingham, the fifth in SunGard’s UK portfolio, aimed at providing IT resources, skills and experience to ensure optimum availability, reliability, security and cost-efficiency.