Companies looking for a data centre service provider look for price, company reputation and good service level agreements.
72% of respondents selected the company’s background and reputation as a key criterion, 20% more than in 2012.
Service Level Commitment was cited as important with 70% ranking it as a very significant standard when selecting a colo provider. 56% voted Facility Technical Specifications as important.
Taylor Man, Executive VP of the Cloud Business Division at NTT Com Asia said: "Companies nowadays want more than a ‘service’, but rather a holistic data centre ‘experience’ based on tailored customer requirements.