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Prince’s Trust uses Siemens’ communications platform

The platform allows users to view emails, messages and business data in a single location.

By Amy-Jo Crowley

The Prince’s Trust has extended its eight-year relationship with Siemens Enterprise by deploying it new communications infrastructure at its headquarters in the City of London.

The youth charity plans to roll out the OpenScape Office LX unified communications (UC) platform to 60 offices and 2000 Trust employees in the UK by the end of next year.

The platform, which integrates voice capabilities into one platform, allows users to view communications and business data in a single location and launch conference calls from desktops.

Features including the myPortal user interface also help users to improve customer service by allocating calls to the appropriate person and linking relevant client information to incoming calls automatically.

The Prince’s Trust, which trains disadvantaged 13-30-year-olds for the workforce, said it expects the platform to deliver the flexibility, mobility and security that employees need to get them into work..

Gordon Mead, deputy director of IT at The Prince’s Trust, said: "With a ‘train the trainer’ programme in place, our mobile workforce is more productive than ever. The Trust has avoided any office downtime in the move and now has the infrastructure in place to drive growth and make substantial cost savings moving forwards."

Trevor Connell, managing director at Siemens Enterprise Communications in Norther Europe, said: "An increasing number of The Trust’s staff are now required to be mobile throughout the day. They need to remain visible to colleagues and be responsive to the young people they work with.

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"Our UC technology will greatly enhance their ability to work collaboratively while providing a service that will motivate and support the one in five young people in the UK not in work, education or training."

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