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December 25, 2008

Oman Air partners with Tamimah for SMS services

As part of its efforts to increase customer service, Oman Air has partnered with Tamimah Telecom & Computer Technology to launch short messaging service for its customers, according to Zawya.

By CBR Staff Writer

According to the news source, the initial services include booking confirmation from waitlist, flight delay/cancellation. The next phase will include reminders before the ticketing time limit expires to avoid cancellation of bookings.

The airline and Tamimah plan to launch Pull SMS function, to facilitate customers to send requests for flight schedule, fare details, booking status, pre-reserve a seat and update local contacts through SMS with real time information being supplied from Oman Air Reservations.

The news source quoted Hamad Saif AlHarthy, senior manager of reservations and global distribution at Oman Air, as saying: We are urging customers to ensure their contact mobile numbers are provided in all flight booking records with Oman Air as we are able to reach customers through SMS with updated information.

This is even more evident during the recent airport blockades in Thailand and had all passengers provided their mobile phone details our information could have been swift and efficient. We are constantly educating travel agents to include passenger mobile phone details.

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