NII Holdings, a provider of mobile communication services operating under the Nextel brand in Latin America, has selected Nokia Siemens Networks to manage its network operations throughout Latin America, in a move to enhance the service quality and customer experience.
The agreement covers the management of its networks across its markets in Argentina, Brazil, Chile, Mexico and Peru. Under the agreement, Nokia Siemens will support in planning, designing, building, maintaining, optimising and operating NII’s networks. About 1,000 employees of NII and its operating companies are expected to become employees of Nokia Siemens Networks.
According to NII, Nokia Siemens will assume responsibility for day-to-day services, provisioning and maintenance for its owned networks, as part of their agreement. NII and its operating companies will retain full ownership of its network assets and will continue to make all decisions relating to network strategy, technology, vendor selections and investment decisions; and its operating company employees will continue to be the primary contact for customers.
Alan Strauss, vice president and chief technology officer of NII, said: ‘Our focus on delivering our differentiated wireless service is strengthened by this partnership with Nokia Siemens Networks, as it allows us to increase our operational flexibility, improve our cost efficiencies, and improve our service quality. This agreement allows us to sharpen our focus on the evolution of our network, including geographic expansion and the addition of 3G capabilities, while enhancing our operational efficiency.
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