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September 22, 2008

Metro One expands contact center at headquarters

US-based Metro One Telecommunications has completed its second expansion of a contact center within its headquarters in Beaverton, Oregon.

By CBR Staff Writer

The company has expanded a contact center at its headquarters from 40 seats to 260 seats, where it manages inbound and outbound sales, customer service and technical support contacts on an outsource basis for a variety of businesses and municipalities. In addition to the physical expansion, Metro One’s staff has grown to nearly 150, compared to 85 in March 2008, when the company announced its reorganization plans.

The company has also hired two long-time contact center professionals Candy King and Ed Beber to build its contact services business.

Candy King has 25 years of experience in contact center sales and national accounts management. Her experience includes 12 years with West Telemarketing Corporation where she managed national accounts across multiple industries. In addition to domestic contact centers, she has established operations in the Philippines, India, China and elsewhere.

Ed Beber has 20 years of experience in business process outsourcing and contact centers. Mr Beber previously was vice president of business development for SourceOne. He has held sales, marketing and business development roles with West Corporation, Artios, Berkshire Hathaway, Sitel Corporation and First Data Corporation.

James Hensel, CEO of Metro One Telecommunications, said: We are seeing positive early signs of revenue growth after dramatically changing our business model earlier this year. As a result, we have reconfigured our headquarters facility to accommodate more contact center staff.

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