According to Cybercom, the solution allows Telia back office to set up specific product offerings and bundling per country, such as pricing and business rules. It has given a cost reduction and increased speed to launch to market.
Telia recently released Easy Box, an offer that gives the customer a complete solution for both PC and mobile, and is ready to use for the customer. Cybercom has developed a back office solution allowing customers or resellers to create an offer covering the business needs of the customer. The solution allows Telia back office to set up specific product offerings and bundling per country, pricing and business rules. Back office is also able to do reporting on individual products and services, and direct marketing can do campaigns based on specific purchase patterns, said Cybercom.
Karsten Adelmark, managing director of Cybercom Denmark, said: With the solution a consolidation of technologies was made to reduce cost. We also succeeded to increase speed to launch of new products and services. We developed an expandable platform to allow growth in markets and in business segments. The solution has improved services to customers by collecting data, to out of the box, configuration as part of the purchase.
Jens Ebbesen, vice president of Telia Denmark, said: We are very happy with Cybercom’s contribution in our Easy Box project. With Easy Box, Telia can offer a total communication and IT solution for small and medium businesses, covering the needs for professional communication infrastructure. It covers everything from mobile phones, laptops, hosted e-mail, backup and automated switch boards.
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