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February 15, 2016updated 04 Sep 2016 10:16pm

Commuters to receive same TfL twitter service despite new timeline feature

News: TfL said it will not make any immediate changes to the existing range of data it puts out on Twitter.

By CBR Staff Writer

Transport for London (TfL) said it has no immediate plans to alter how it operates its Twitter accounts, but will seek to change its approach in the future once Twitter introduces new features.

TfL has been using Twitter since 2012 to share live transport information with its customers.

Last week, however, Twitter introduced a new timeline feature that helps users catch up on the best Tweets from people they follow.

In a Thursday blog post, TfL said Twitter’s changes had impacted upon its ability to reliably deliver real-time status updates to its followers.

"Now selected content on Twitter is shown out of sequence, we will reduce the amount of minor alerts and focus on providing up-to-the-minute alerts for major issues, as well as a renewed focus on customer service across our various accounts."

However, TfL head of online Phil Young said in a latest blog post: "We’re not going to make any immediate changes to the current range of information we put out on Twitter, which means customers will continue to get everything they are used to receiving.

"We’re working with Twitter to ensure that we make best use of their platform and bring customers the messages they want to receive."

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Twitter introduced the algorithmic feed in an attempt to improve user growth. The company has been criticised for slowing audience growth as no new users were added to the site in the fourth quarter of 2015.

The social networking giant’s latest results revealed that 320m new users signed up in Q4, the same as the quarter before.

The company lost 2m monthly active users, excluding users who access Twitter through messaging apps.

Net loss was $90.2m, an improvement on the $125.4m loss from this time last year. For the full year ending 31 December 201, revenue was $2.22bn, with net loss of $521m.

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