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February 28, 2010

BT wins voice infrastructure contract from Totan Group

For trading floor, IP PBX, voice recording and call logging requirements.

By CBR Staff Writer

BT said that it has been selected by Totan Group, an inter-dealer wholesale money broker in the Japanese markets, to supply its complete voice infrastructure, including for its trading floor, IP PBX, voice recording and call logging requirements.

BT has already installed its ITS.Netrix trading platform to support the expansion and relocation of Totan Group to a new office location in Tokyo.

According to BT, the ITS.Netrix, a multimedia trading system with an eight-channel speaker and keypad module, allows traders to respond to multiple customer requests simultaneously and keep in touch with other brokers quickly. Its additional voice recording and call-logging capabilities help users to manage their regulatory and compliance obligations.

Naoki Shirao, chief executive officer of The Totan Information Technology Co, said: The opening of our new office space reflects increasing market activity and the growth of our business, and we needed the best technology available so that our brokers can provide the highest level of service to our customers.”

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Andy Nicholson, vice-president of global banking and financial markets at BT Global Services, said: We are seeing increasing demand for ITS.Netrix in the Asia-Pacific region as more organisations recognise the value that BT’s voice trading technologies add to customer service and profitability. Our products have been developed to allow for future growth and the adoption of new technologies, and not just for the trading room of today.

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