View all newsletters
Receive our newsletter - data, insights and analysis delivered to you

Analysts flag lack of control over wireless service charges

Businesses overspending on wireless voice and data

By CBR Staff Writer

Businesses are not doing enough to control their wireless service costs and are likely to overspend by an average of 15% over the next five years, industry watchers have cautioned.

Gartner Inc today advised organisations to scrutinise international roaming rates and the fine details of any pooling plans, flat-rate and zero-minute terms in their wireless voice and data contracts to ensure their chosen service providers are providing the best value. 

“Our research shows companies are not adequately managing their mobile users or services,” explained Phil Redman of Gartner. “They need to look more closely at their key user segments and requirements in order to match those needs with the right services and optimise their spending.” 

Use of telecom expense management is an obvious first step. As well as manual auditing, there are many available software tools and service providers in the area, some of which operate on a shared gain basis, where the telecom expense management service provider offers a ‘no risk’ service in return for a cut of any savings.

Gartner advises companies move to corporate liability plans that allow for better control of costs through the optimisation of wireless services and corporate discounting. It also recommends that companies disallow all ad hoc use of international wireless data and instead promote the use of smartphones for e-mail or ask carriers for bundles for remote workers.

Content from our partners
Scan and deliver
GenAI cybersecurity: "A super-human analyst, with a brain the size of a planet."
Cloud, AI, and cyber security – highlights from DTX Manchester

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.