Belgian telecommunications company Belgacom has selected Alcatel-Lucent to replace its hardware-based Directory Information Services with a software based one, which will allow the company to offer flexible and cost effective way of supplying the service.
The new software will reside in Belgacom’s data centres and Alcatel-Lucent’s Internet Protocol Multimedia Subsystem (IMS) will provide access to the data centeres through the cloud.
The new system will enable Alcatel-Lucent to provide enhanced services that are built upon the foundation of IP architecture from Genesys for the management of both customer service software and IMS.
Alcatel-Lucent’s Directory Services Solution will help operators to enrich the end-user experience by including dynamic interactive voice recognition menus that recognise the customer’s identity and the type of information they are seeking. It also utilises chat or messaging formats to provide information to the subscriber.
Belgacom head of Directory Information Services Olivier Mabille said what traditionally was known as a basic service assisting on phone number enquiries (1207, 1307, 1407) will considerably change in the future.
"By using the latest trends of social media and chat, we considerably enhance the user experience." Mabille said.
"The new Alcatel-Lucent platform will allow us to evolve towards an interactive multimedia service, which will bring new experiences to the Belgian telecom users."
