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February 8, 2012

Alcatel-Lucent introduces new Motive Customer Experience Solutions portfolio

Communications service providers can manage their customer relationships over a wide range of touchpoints

By CBR Staff Writer

Alcatel-Lucent has launched an extended portfolio of software and services to improve the experience that consumers have with their smartphones, tablets and other connected devices.

The Motive Customer Experience Solutions (CXS) portfolio provides a suite of software and expert services to help communications service providers manage their customer relationships over a wide range of touchpoints.

Alcatel-Lucent’s extended portfolio of software and services is made up of four offering suites, including Motive CX Management, Motive CX Analytics, Motive CX Optimization and CX Consulting.

Motive CX Management focuses on getting new devices, applications and services up and running quickly, by simplifying their introduction on the network, managing upgrades and service modifications and providing a consistent, low-hassle experience for customers.

Motive CX Analytics provides monitoring tools that track the performance of the devices, applications and services running on the network and Motive CX Optimization empowers communications service providers to provide their customers with the improved services while making better use of network capacity.

Using a patent-pending methodology, CX Consulting team identifies the opportunities to improve the wide range of customer experience touch points within a service provider organisation.

Alcatel-Lucent’s Software, Services & Solutions group president Adolfo Hernandez said Alcatel-Lucent has established a strong reputation in customer experience with hundreds of communications service providers around the world.

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"What we are announcing today is a commitment to continue our investments in the area of customer experience with the introduction of our new portfolio – which we have called Motive Customer Experience Solutions," said Hernandez.

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