View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
  2. Cybersecurity
October 13, 2017

Hackers check-in to 41 Hyatt Hotels

Guests that have visited the hotel this year could be victim to breach.

By April Slattery

Customers visiting Hyatt Hotels are yet to find out if they could be victim of another credit card breach across some of the company’s hotels.

Hyatt Hotels fell victim to a second security hack between March and July earlier this year, affecting 41 hotels around the world according to the company.

The cause of the malware intrusion across certain Hotels was due to hackers inserting malicious software from a third party, which gained access to card data. Guests could have had their card affected by the breach after manually inputting or swiping their cards on arrival at the hotel.

In response to the breach, the hotel chain has launched an investigation into the malware. Hyatt Hotels has teamed up with third-party experts, payment card networks and authorities, to understand how the incident happened and why.

Hackers check-in to 41 hotels

41 hotels around the world have been affected.

Chuck Floyd, Global President of Operations at Hyatt Hotels, said: “We understand the importance of protecting customer information and securing our systems and his incident is something we take seriously.

“It’s important to Hyatt that we notify guests and provide helpful information about steps they can take, and we have directly contacted all guests for whom we have appropriate contact information that checked in to an affected hotel during the at-risk dates, and we are sorry for the inconvenience and concern this may cause our guests.”

It isn’t the first time Hyatt Hotels has suffered a security breach. Last year even more hotels were affected, with the total number being 20 with more customers at risk.

Content from our partners
Scan and deliver
GenAI cybersecurity: "A super-human analyst, with a brain the size of a planet."
Cloud, AI, and cyber security – highlights from DTX Manchester

NuData Security believes companies like hotels should have better, stronger security measures put in place when dealing with such a vast amount of sensitive data like card details.

Lisa Baergen, Director at NuData Security, said: “The harvested customer payment data is extremely valuable data that will be sold on the Dark Web or used in credit card cycling scans.

“It’s imperative that every organisation handling this level of sensitive payment and customer data consider adopting more advanced security measures in the form of multi-layered solutions.”

Customers can find out whether they have been affected by the breach by visiting Hyatt Hotels’ website, which has given a list of affected hotels and at-risk dates for guests, to see if they have been affected.

Topics in this article :
Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.