Secure voice solutions expert Aeriandi and fraud detection pioneer Pindrop, have teamed up to make Pindrop’s technology available through Aeriandi’s cloud-based platform, amid rampant contact centre fraud – up 113% in 2017.
Oxford, UK-based Aeriandi offers a wide portfolio of solutions for telephone-based commerce, from PCI phone payments and fraud detection, through to call recording and archiving and is the only hosted provider to process over £1 billion in payments per year.
Pindrop’s “Phoneprinting” technology analyses more than 1,380 features of a call’s audio to detect the subtle anomalies that indicate fraud, and determine its device type, geo-location and carrier. The company also provides analysis of a phone number’s history and behaviour.
Tom Harwood, co-founder and Chief Product Officer at Aeriandi, said: “Contact centres are under increasing pressure to maintain security and compliance in the face of ever increasing call volumes. Offering Pindrop’s fraud protection solutions through the Aeriandi cloud-hosted platform gives our customers a simple and extremely effective way of detecting fraudulent calls, as well as verifying legitimate callers.”