Electronic invoice processing and management, enterprise communications management software and services offerings provider CTI has launched new offering support packages that will include managed services options for the Proteus product suite and are aimed at delivering increased value to customers using CTI products.
CTI maintenance offerings begin with entry-level support plans and extend to three tiers of managed services. CTI support plans offer comprehensive support for both the Proteus Product Suite and SmartInteraction suite.
Companies can have the latest tools and features offered by CTI offerings with the help desk access throughout the work week and software updates which are included in the entry-level Performance support package.
The mid-level Proactive support package provides network "health checks," and this level includes extended help desk support, access to a dedicated technical account manager (TAM) and remote diagnostic testing capability.
The top tier support plan, Optimal, offers around-the-clock access to CTI Group’s help desk along with the benefits of more in-depth consultation from a TAM.
Customers of the Proteus product suite will be offered with choice of three levels of managed services, ranging from a value-added service for clients using existing support plans to a more robust, hosted full-service option.
Proteus Product manager Trevor Davis said with CTI’s managed services offerings, enterprises of all sizes have more flexibility with how they implement the solution, and ultimately, more control over the kind of benefits and efficiencies they gain from this feature-rich application.
"Turning to CTI Group for support and system management gives companies a unique and streamlined approach to Proteus operations, which can lead to an overall increase in efficiency within internal IT structures. From providing daily system monitoring to ensure peak performance, to hands-on consulting to identify greater cost savings and efficiencies — we believe we can offer companies an even better user experience by having our team fully engaged post implementation," said Davis.
