CSC’s Customer Service Accelerator system provides a single, Web-enabled, front-end interface for all customer service transactions, simplifying use and shortening training cycles for new staff. It improves access to insurance policy data by providing call center representatives and back-office staff with a consolidated view of customer information and contact history. It also offers managers an integrated view of business activity to identify backlogs or bottlenecks and redeploy resources.
The system’s business process management (BPM), process automation and activity management features further simplify insurance processes and can reduce operating expenses by 25-40%.
Customer Service Accelerator is the only administrative system consolidator that includes a call center component, external rules engine, BPM, integrated workflow and electronic imaging. The system uses open standards, such as ACORD’s XML interfaces and HTTP-based protocols and complies with CSC e4, the company’s enterprise integration architecture.
