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February 16, 2010

CSC enters into agreement with Avaya

Expands unified commuications portfolio with Avava Agile Communications Environment

By CBR Staff Writer

CSC and Avaya have entered into an agreement to expand CSC’s unified communications portfolio with new Communications Enabled Applications (CEA) and services based on the Avaya Agile Communications Environment(ACE).

CSC’s Unified Communications and Collaboration services feature a suite of both ready-to-use communications-enabled applications and customisable application integration offerings. Avaya ACE is the newest addition to CSC’s Unified Communications portfolio.

According to Avaya, the ACE is an open software platform for building communications enabled applications in a multi-vendor environment using web services and standards-based service oriented architecture interfaces. The CEA offering is a managed service that uses Avaya’s technology as a key component of the offering and provides an open, application delivery environment that integrates disparate platforms, bringing together users and groups, applications and business processes.

The CEA offering comprises of four key services including business consulting, design and implementation, application development, customisation, integration and support and managed services.

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George Paolini, vice president of market development, applications and platforms at Avaya,said: “CSC is deeply integrated into many of its customers’ organisations, running entire IT departments and handling systems integration.

“The company understands a customer’s unique environment and how to get the most value out of the infrastructure platforms and processes. CSC’s expertise combined with Avaya’s enterprise communications technology makes a truly compelling solution.”

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