CSC has expanded its suite of device-agnostic mobile insurance applications to give agents, insurance professionals and policyholders on-the-go access to services from both Life and Annuity (L&A) and Property and Casualty (P&C) systems.
The new 2Work family of role-based mobile apps are pre-packaged and customisable, and allows insurance professionals the benefits of location-aware, real-time and secure tablets and smartphones to do their work.
The new mobile apps 2Work for Adjusters has been built for the BlackBerry PlayBook tablet while 2Work for Brokers is designed for PlayBook, for brokers and life insurance agents.
2Work for Adjusters provides claims adjusters with capabilities to view claims information and to complete assigned work from a diary list. In addition, it allows Adjusters to enter information that is augmented by rich content such as mapping and location-aware services enabled by the tablet’s global positioning system (GPS), said the company.
Adjusters can also attach rich content captured via the tablet’s camera and microphone, including images of paper documents or on-site payments.
The 2Work for Brokers app for life insurance brokers/agents, facilitates illustrations, proposals, quotes and electronic applications; displays agent compensation and commission reports; speeds alerts and other notifications; and provides access to the distributor’s complete book of business for customer service functions.
CSC financial services group president Ray August said the company’s mobile apps are putting common, everyday tasks at insurance professionals’ fingertips, whenever and however they transact their business.
"By having fewer devices in hand, with rich media capture/display and location-based services at their immediate disposal, claims adjusters and brokers/agents can efficiently complete their duties, whether they are connecting with insurers’ back offices or managing their customers’ service experiences," August said.
