With this new technology, Countrywide Bank’s customers are no longer required to wait on hold. Virtual Hold will allow them to hang up and go about their busy lives. Virtual Hold will save their place in the telephone queue and calls them back when it’s their turn to speak to a representative.
Mark Williams, president of Virtual Hold Technologies, said: One thing we’ve learned by working with the financial industry is that customer service really differentiates one institution from another. By adding Virtual Hold, Countrywide Bank sets itself apart and shows that it truly values the customer experience.
