View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
April 3, 2005

Conversagent launches automated service agent for online brokerage

Conversagent, a developer of online customer service software, has released its Automated Service Agent for online brokerage Harrisdirect.

By CBR Staff Writer

The new service, called Ask Harrisdirect, is a self-service technology that will be offered within the customer service section at Harrisdirect’s web site. The program provides trading and account management information and other general investment questions.

Ask Harrisdirect, according to Conversagent, replicates the contact center agent to engage the customer in two-way natural language text chat and to deliver immediate responses to customer queries.

The new Automated Service Agent (ASA) System, the company added, also provides Harrisdirect with secure web-based reporting and analytics. The ASA Management Console includes a knowledge management interface which allows non-technical customer service representatives to add, edit and publish content within the Ask Harrisdirect application.

Our research has shown that online customer self-service solutions that support natural language interactions can be more effective than traditional search and browse models, stated Allen Bonde, president of strategic advisory firm ABG. Conversagent’s ASA addresses this need by engaging customers in natural language conversation and providing answers to queries based on context and meaning. This capability is particularly important in industries like financial services, where relationship building is critical and the context for questions may be as important as the questions themselves.

The Conversagent ASA System aims to enhance self-service deployments from vendors including RightNow, Siebel, PeopleSoft and SupportSoft. It can be deployed as a managed service or installed on company premises.

Content from our partners
Rethinking cloud: challenging assumptions, learning lessons
DTX Manchester welcomes leading tech talent from across the region and beyond
The hidden complexities of deploying AI in your business

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.
THANK YOU