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May 11, 2009

Convergys renews relationship management contract with Fortune 100 company

To improve its operating performance and drive a better customer experience

By CBR Staff Writer

A Fortune 100 company has expanded its existing relationship management contract with Convergys, a provider of customer care, human resources and billing services.

Under the new contract, Convergys will provide customer management services in additional North American locations to help the client can improve its operating performance and drive a better customer experience.

Convergys expects the multi-year contract expansion to generate approximately $50m and result in the hiring of additional US-based employees dedicated specifically to provide technical support for multiple products and services.

Jim Boyce, president of global business units at Convergys, said: The industry in which this client operates is highly competitive and serving customers well is the key to retaining them. We have had the privilege of serving this client and its subscribers for many years. Throughout our relationship, we’ve continued earning new business as a result of the quality of our services and our creative approach to designing and implementing relationship management solutions that work.

Earlier this month, Time Warner Cable has expanded and extended its existing e-Care contract with Convergys. Time Warner Cable has leveraged various Convergys products and services to improve its operating performance, including convergent billing solutions. 

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