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January 8, 2009

Convergys implements HR services contract for Fortune 50 firm

Transform-then-transfer approach is followed to redesign the global HR processes

By CBR Staff Writer

Convergys, a provider of relationship management services, has implemented a human resources services contract for a Fortune 50 company.

Convergys has used its transform-then-transfer approach to redesign the client’s global HR processes and has then implemented an integrated, SAP HRIS platform including corresponding manager and employee self-service portal.

In addition, Convergys’s integrated HR service centers located in Jacksonville, Florida; Sao Paulo, Brazil; and Kuala Lumpur, Malaysia, as well as its global centers of excellence have also begun to support the client’s employees in the respective regions.

John Gibson, president of human resource management at Convergys, said: This is the second major HRM implementation we have completed in the last five months and we are pleased to be supporting the complex HR needs of our client’s employees around the world. This go-live further establishes our global scale and HR transformation capabilities.

Earl Shanks, CFO of Convergys, said: This successful implementation allows HR management to significantly reduce spending, increase implementation payments, and add revenue from on-going operations. In addition to the strong free cash flow we will report for the fourth quarter of 2008, the achievement we are announcing keeps us on track to deliver approximately $200 million of free cash flow in 2009.

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