View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
December 2, 2009

Convergys expands hosted offerings for contact centres and service providers

To provide content centre offerings including self-service, enterprise policy management and voice authentication

By CBR Staff Writer

Convergys has launched hosted solution offerings for enterprise contact centres and communication service providers. It leverages a data centre infrastructure and provides contact centre services including self-service and notification offerings, enterprise policy management and voice authentication.

The company said that the new offerings enable inbound and outbound multimodal capabilities and language support; accelerating deployment cycles by providing access to network capacity; and minimising upfront and ongoing CAPEX outlays.

Convergys also has a set of messaging offerings for telecommunication service providers in a hosted delivery model that can increase average revenue per user (ARPU).

Converges said that its offerings are deployed in redundant environments and are compliant with quality management practices, to ensure maximum security of customer data. Its service level agreements are based on business metrics associated with transaction completion.

Content from our partners
Sherif Tawfik: The Middle East and Africa are ready to lead on the climate
What to look for in a modern ERP system
How tech leaders can keep energy costs down and meet efficiency goals

Frank Sherlock, senior vice president of international sales, said: “This global hosting capability enables our multi-national clients to continue using a consistent set of intelligent and secure Convergys solutions across countries wherein they provide customer service or telecommunication operations. We can now globally deliver rapid on-demand and hosted deployment models that are both scalable and reliable, while maximising client business resources as they grow.”

Topics in this article :
Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how New Statesman Media Group may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.