Convergys has entered into a global strategic relationship with Microsoft, under which the companies will deliver the Convergys smart communication suite powered by Microsoft.
The suite, currently under deployment, will provide business support system (BSS) that enhances the customer experience. By combining Microsoft Dynamics CRM and Microsoft SQL Server 2008 R2 with the modular business support system capabilities of Convergys, the offering supports a shared vision of enabling service providers to deliver various new and differentiated services, the companies said.
According to Convergys, the integration of the Microsoft Dynamics CRM into the Convergys Smart BSS portfolio will bring customer care tools based on Microsoft Office, Outlook and SharePoint across all service providers’ customer care channels.
In addtion, with the inclusion of SQL Server 2008 R2 in the offering, Convergys said that it can offer customers and prospects the commercial database from a performance and pricing perspective. Delivering data compression, partitioning, availability and encryption at no extra cost, SQL Server will enable communications providers to centralise and manage critical customer information.
Bob Lento, president of information management at Convergys, said: “Working together, we are providing new capabilities to service providers to launch new services faster, provide superior customer service experiences and create new or enhance business growth plans at a total cost of ownership that simply can’t be matched. The result is a solution that ushers in a new era of affordable innovation and customer-centricity.”