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November 2, 2011

Convergys third quarter revenue up

Expects fourth quarter revenue to be about $580m

By CBR Staff Writer

Convergys has reported revenue of $577m for the third quarter of 2011, up 4% compared to $556m in the same quarter previous year.

The company’s operating income was $44m, up 25% compared with $35m in the prior year period, while from net income from continuing operations was $214m, compared with $35m in the same period last year.

The company posted ‘Customer Management’ revenue of $491m in the third quarter, compared with $463m in the same period last year, while ‘Information Management’ revenue was $84m, compared with $82m during the same period last year.

Convergys president and CEO Jeff Fox said the company performed well operationally in the third quarter and year to date, and feels comfortable raising its revenue guidance for the full year.

"Customer Management delivered profitable growth as we continued to invest in agent training and global infrastructure to support new program ramps," Fox said.

"The Information Management business delivered year-over-year and sequential revenue growth. Our improving results and significant cash position create flexibility for us to invest in the business and enhance shareholder value."

Convergys expects revenue of about $580m in the fourth quarter of 2011.

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