View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
September 23, 2010

Convergys channel partner IPI bags NHSP contract

To provide intervoice voice portal and speech recognition

By CBR Staff Writer

Convergys said its channel partner, IP Integration (IPI), a UK-based systems integrator, has signed a new agreement for Convergys offerings with NHS Professionals (NHSP).

Under the agreement, NHSP will use Convergys intelligent interaction offerings, including intervoice [R] voice portal, intervoice advanced notification gateway, speech recognition, and IPI’s classify ME call classification application, within its service centre.

Convergys said that its offerings will allow NHSP to deliver proactive outbound communications regarding available shifts and help NHSP to save around one million minutes of customer service agent time annually through inbound and outbound call automation.

The intelligent interaction offering also helps NHSP deliver customer satisfaction through an intuitive interface and application that recognises callers.

NHSP telephony services manager Phil Bartlett said that IPI and Convergys have invested time in understanding business and objectives, and their approach allowed the company to address immediate business requirements, while setting foundation for a strategic self-service roadmap.

Content from our partners
Unlocking growth through hybrid cloud: 5 key takeaways
How businesses can safeguard themselves on the cyber frontline
How hackers’ tactics are evolving in an increasingly complex landscape

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how New Statesman Media Group may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.
THANK YOU