Compuware Corp has come out with upgraded software that brings together into a coherent suite everything that IT shops will need to monitor the end-to-end performance of business services.
The introduction of Vantage 11 should speed the introduction of business service management initiatives, Compuware’s Hadrian James told us.
“Vantage provides tools that monitor and identify a problem in a service,” James said. “It offers tools to assess and track the likely business impact of that problem and its influence on the end-user experience, and tools that allow for a deep-dive analysis of the supporting infrastructure that will help quickly resolve the problem.” Effectively, the system can be set up to flag a change in the state of a service.
He explained the toolset unifies what where previously the separate product lines of Vantage Service Manager, Server Vantage, Network Vantage and Client Vantage Active and Agentless, with Compuware’s Changepoint application portfolio management (APM) line.
The unique selling point of the new version can be found in how the system automates some aspects of the service model build, he said. This should help side-step some of the challenges of building and maintaining a configuration management database.
Vantage 11 provides “an automated, performance-driven service model that brings business and IT metrics together with intelligent business rules and relationships to accurately describe how IT supports the business” Compuware said.
Rather than providing a bottom-up, infrastructure-oriented view of events, Vantage maps critical business services to the supporting infrastructure and provides an end-to-end view of application performance.
The company insists that an end user’s experience is the only true measure of a system’s performance, and that its new software would provide all the key impact metrics needed to drive improved service quality within business service management.
It says the product’s end user experience monitor leverages the strengths of real user and synthetic monitoring approaches.
Its application performance analysis systems will help system administrators find root cause, be they Java or .Net applications, network or server infrastructure elements, or the mainframe.
