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February 24, 1994

COMPUTER MANAGEMENT FINDS BUILDING SOCIETIES LAG IN EXECUTIVE SYSTEMS

By CBR Staff Writer

Computer Management Group Plc has released survey results on the use of Executive Information Systems in the mortgage-lending industry. The survey, conducted by the Group in conjunction with SAS Institute Inc, found that UK building societies were generally behind in implementing Executive Information Systems F64% of building societies planned to develop one, although only 19% had done it at the time of the survey. This compared with 100% of other mortgage lenders who were planning Executive Information Systems, 57% of who had implemented. The main reason for this, says Computer Management Group’s senior consultant Bob Frost, is that building societies are mutuals, not owned by major corporations that would invest more readily in leading edge technology. Other figures arising from the survey include a staggering 41% of Executive systems that failed at their first attempt, either because the software was too complicated, because the requirements of the system were too ill-defined, or because too much emphasis was given to presentation, and not enough to actual information, which results in lack of use of the system. This figure includes one major clearing bank that spent 6m on a failed system. Other revelations included the fact that the finance directors of most companies were the primary people to convince, rather than the data processing managers. Roughly 65% of Executive Information Systems were developed using in-house tools and were relatively young, with 60% of systems less than two years old.

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