View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
August 28, 1997updated 03 Sep 2016 9:09pm

COMPAQ TEAMS WITH GENESYS FOR CALL CENTER TECHNOLOGY.

By CBR Staff Writer

Personal Computer and NT server giant Compaq Computer Corp has signed an agreement with Computer Telephone Integration and call center specialist Genesys Telecommunications Laboratories Inc, to develop and market Genesys software on Compaq’s Proliant range of servers. The partnership has the aim of developing software tools for CTI that include customized call routing, load balancing, real-time statistics, reporting, information analysis, internet- based Customer service tools, and video-telephony. Genesys has been developing internet and video-enabled call center software since April (CI No 3,138), which it claims is technologically more advanced than the competition. Compaq obviously wants to get itself a slice of the of the estimated $86bn a year call center market, which is growing at a rate of 15% per year. Compaq claims that the partnership will deliver mission critical call center applications, that have improved performance, and are interoperable, and standards based. San Francisco, California-based Genesys recorded profit last year of $1.6m on revenues that rose by 242% to $34.9m.

Content from our partners
Rethinking cloud: challenging assumptions, learning lessons
DTX Manchester welcomes leading tech talent from across the region and beyond
The hidden complexities of deploying AI in your business

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.
THANK YOU