The custom-built self-service portal enables providers to check member eligibility, review claims and submit authorizations. Members can check benefits, search providers, print ID cards and request changes of address. The e-portal also serves as an online file management system, allowing the trading partners to exchange data files.
The e-portal, which Cognizant constructed over a six-month period, reduces administrative cost through automation and improved process efficiency.
We are delighted with the successful implementation of the e-portal, which integrates Molina and its providers and members into one online community, said Lakshmi Narayanan, president and CEO of Cognizant.
In the past year, Cognizant has provided Molina Healthcare with services ranging from healthcare domain consulting and application development to portfolio rationalization and product implementation.
