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August 16, 2009

Cognizant expands Phoenix delivery centre to offer BPO services

To offer US-based delivery capability across all major service offerings

By CBR Staff Writer

Cognizant, a provider of consulting, technology, and business process outsourcing (BPO) services, has expanded operations of its Phoenix Delivery Centre adding BPO services to an existing roster of application development, application maintenance, testing, and related services.

Cognizant’s Phoenix BPO centre will initially provide claims processing services for one of the healthcare plans in the US. Cognizant expects to hire more than 100 full-time professionals in the next 12 months, drawing talent from the local market and academic community. As a result, Cognizant’s overall presence in Phoenix is expected to grow to about 400 full-time employees.

Phoenix is one of Cognizant’s six delivery centres in the US. The others include a global Network Operations Center (NOC) in Holliston, Massachusetts, that supports the company’s IT Infrastructure Services business; an enterprise analytics centre of excellence in Bridgewater, New Jersey; software delivery centres in Bentonville, Arkansas, and Teaneck, New Jersey and Chicago.

Francisco D’Souza, president and CEO of Cognizant, said: With this expansion, we are able to offer clients US-based delivery capability across all our major service offerings. We are committed to working closely with the academic community to develop talent across our full range of services.

In addition to Phoenix, Cognizant delivers BPO services from local, regional and global centres in the US, Eastern Europe, India and China.

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