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April 1, 2011

Cognizant to provide managed services to Marks & Spencer

To provide services in business effectiveness, operational efficiencies, and service quality  

By CBR Staff Writer

Information technology company Cognizant has announced a managed services contract with UK retailer Marks & Spencer (M&S) aimed to help the retailer to improve operational efficiencies, drive business effectiveness, and provide superior customer experience.

As part of a multi-year contract, Cognizant is providing end-to-end, integrated applications and infrastructure management services to M&S, supporting mission-critical applications spanning multiple lines of business and functional areas.

M&S head of infrastructure and application services Damone Quigley said as a result of a number of service improvement initiatives delivered by Cognizant over the last year, we are now more confident about promising our business better system availability, capacity, and stability.

Quigley said, "Ever since our relationship began in 2009, both M&S and Cognizant have demonstrated an open, trust-based relationship that has created a strong foundation from which to deliver further efficiencies and achieve more positive outcomes in the coming years."

Cognizant’s end-to-end, integrated service delivery provides M&S with: application support services; remote IT Infrastructure Management (RIM) services; faster and more efficient resolution of incidents and problems; service continuity; Operational Acceptance Testing; and Non-Production Services.

Cognizant senior vice-president Sanjiv Gossain said, "We are committed to helping M&S embrace new technologies and business processes to strengthen its leadership position as a seamless multi-channel retailer and expand its international business."

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