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Rackspace boosts cloud customer support with Professional Services for AWS

Rackspace has revealed that its managed service offerings for Amazon Web Services (AWS) Cloud have expanded to include a portfolio of Professional Services.

The new offering is in connection with Rackspace’s broader efforts to develop professional services, which will deliver end-to-end support and expertise to help customers shift workloads out of their data centres and into the world’s leading cloud platforms.

This includes The Fanatical Support for AWS Professional Services, which are tailored to support both new and existing AWS customers that may require customised expertise to help enable their AWS Cloud journey in areas such as architectural design, migrations, cloud automation and DevOps.

Prashanth Chandrasekar, VP & GM of Fanatical Support for AWS, Rackspace said: “We are seeing significant interest from AWS customers for specialised expertise in discrete, value added areas, and we are committed to developing our offers and capabilities to help them fully leverage AWS throughout the entirety of their cloud journey.”

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The addition of the AWS Professional Services to the managed services for AWS will see the company’s certified architects and engineers working with customers to enable their journey to AWS. This is in plans to ensure they achieve maximum performance, agility and cost-efficiency throughout.

Read more: Rackspace adds Google Cloud Platform to its managed services portfolio

RackspaceFanatical Support for AWS Professional Services addresses critical areas that customers will need support along their cloud journey. These include, Architecture Strategy & Guidance that will deliver extensive planning, review and consulting around architecture best practices, customer environments, account planning and more.

It also includes Cloud Migration and Automation, both of which will offer assistance for moving web and database workloads to AWS and the building and delivery of products using AWS and DevOps best practices.

Paul Keen, CTO, Airtasker said: “Rackspace is famous for its support, and we use it a lot. We work with the Rackspace Professional Services team for any projects we can’t do in-house, as well as using security services to tighten up our system, and we iterate monthly to improve our services”

In addition to the new offering, Rackspace will continue to develop its managed service offerings for AWS by investing in the expertise and software tooling necessary to keep pace with the growing complexity of AWS services.
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