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March 22, 2017

Microsoft down AGAIN: cloud outage pulls Outlook, Xbox and Skype offline

Microsoft will have some explaining to do following the second outage this month

By Tom Ball

Microsoft has experienced a second outage in just one month, with cloud services going down and having a widespread effect on Outlook, Xbox Live, Hotmail, Skype and OneDrive. Microsoft has since been able to fix the problem in some areas.

The outage has left many users still without access to services hosted by Microsoft across the United Kingdom, the U.S., Brazil and Western Europe.

OneDrive in particular is still presenting significant issues for users and Microsoft are still currently targeting this area and others to reach a solution.

This statement was posted on the status page: “As the issue is intermittent in nature, users may be able to reload the page or make another attempt successfully. We’re analyzing system logs to determine the next troubleshooting steps.”


Outlook has recently updated the page saying: “We’ve completed deployment of the fix and confirmed that service is restored. Users may need to exit all browsers and/or refresh the page in order to successfully sign in.”

The accessibility of Outlook is a stand out talking point, as businesses and organisations are reliant on good performance from this service. Problems in areas such as this will ramp up the pressure on Microsoft to come forward with the reason, and a plan for prevention.

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Microsoft wrote on its Xbox Live status page: “Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems finding previously-purchased content or purchasing new content. Stay tuned, and thanks for your patience.”

Only weeks ago Microsoft sustained another outage that lasted around an hour and also affected users’ ability to use their Microsoft accounts. With these problems appearing to be recurrent, the reason for the outage will be eagerly anticipated.

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