View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
  2. Cloud
September 14, 2015

HP takes services to next level with Big Data

Company is looking to utilise social collaboration and data analytics to help solve IT problems.

By James Nunns

HP is enhancing its SaaS solution, Service Anywhere, as it aims to increase productivity and improve customer experiences with IT issues.

The IT service management solution which is now embedded with HP Haven, aims to help IT professionals to better understand the needs of the end user.

To achieve this, the offering will deliver Big Data, social collaboration, automation and search technology. The idea is that this will help IT to more quickly resolve issues that could hinder productivity.

The Big Data element is powered by Haven technology; it is bolstered by trend analytics that helps provide relevant business data in order to help make better decisions.

The Social IT Management part of the improvements works by accessing information in the business that can then be used by end users and agents to help find answers. If someone else has already had this problem and had it solved, then it should help resolve your problem faster.

The enhancements also include an improved portal, optimised live support and an ideation module that is designed to promote collaborative work environments with IT.

Content from our partners
How to turn the evidence hackers leave behind against them
Why food manufacturers must pursue greater visibility and agility
How to define an empowered chief data officer

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how New Statesman Media Group may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.