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May 21, 2015

E.On customers Saving Energy with cloud tools

Saving Energy Toolkit offers personalised insights to help save energy.

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Over one million customers in the UK have signed up to E.ON’s Saving Energy Toolkit.

Launched alongside cloud provider Opower, the online tool was created to help customers gain a better insight into their home energy use.

The tool works by providing personalised insights and tips on the actions they can take to save energy. As part of this, customers can complete a ‘What Uses Most’ online audit that can educate users on what devices are driving up energy costs the most.

Anthony Ainsworth, Marketing Director, E.ON UK, said: "By delivering tailored advice and enabling customers to see how their energy use stacks up compared to similar homes in their area, we’re helping customers save energy and money, which in turn is helping us to improve customer satisfaction."

"Helping customers understand and control their energy use is key to building customer trust and our collaboration with Opower is enabling us to create a better experience for our customers."

Research from Opower has indicated that improvements in customer service would have the biggest impact on satisfaction levels.

Daniel Yates, CEO, Opower, said: "Across Europe, utility providers are facing a new set of challenges, including flat energy demand, increased churn, and rising energy costs."

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"In order to address these challenges, innovative companies such as E.ON are taking advantage of new customer engagement technologies and are looking for additional ways to turn their customers into advocates."

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