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September 16, 2015

Dreamforce 2015: A cloud of 5 Salesforce take-aways

Dreamforce 2015 brings announcements from numerous companies integrating with Salesforce.

By James Nunns

Salesforce’s Dreamforce 2015 event is well under way in San Francisco, with the event giving the company a chance to make some big product announcements and to connect with customers and partners.

With such a large ecosystem, many of its partner companies also take this opportunity to advance their products with solutions for Salesforce.

To help you keep on top of the announcements, CBR has compiled a list.

1. Skyhigh Networks

The cloud security company has developed the next generation of its audit, compliance and governance capabilities for Salesforce.

Skyhigh for Salesforce is designed to integrate with Salesforce Event Monitoring in order to help deliver actionable insight and management over data.

The capabilities include: user behavioural analytics, geo-location analytics, privileged user analytics, sensitive data analytics, security policy analytics and one-demand data scanning.

2. Aria Systems

The company has brought the capabilities of its Cloud Billing and Active monetisation platform into the Salesforce user environment.

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Aria for Salesforce is built on Salesforce1 and supports any compatible mobile device. It is designed to enable users to configure, price, quote and book recurring and one-time services and products.

It also allows users to store recurring revenue data in Salesforce and to map Aria fields to Salesforce objects.

3. 8×8

A provider of cloud-based unified communications and contact centre solutions, it has extended its partnership and cloud communication integrations with Salesforce.

The company is offering an out-of-the-box integration. This is a customer support app that is designed to get a help desk up-and running in a short time.

Integration using OpenCTI with Virtual Office enables customers to answer a call from within the app, access the current customer record and click to dial.

Remote users on mobile devices will be able to access both 8×8 UC and Salesforce customer data from anywhere.

4. Attend

The event management platform has released a new iOS mobile app that will accompany the latest version of its software.

Salesforce integration is a new feature of the company’s platform; it will enable users to pull Salesforce data to see a snapshot view of event attendee profiles.

The ability to pull registration and attendee profile data from the platform in real time, is designed to help marketers, salespeople and event organisers to quickly share information.

5. Zoom

Users of Salesforce will be able to access all of Zoom’s video conferencing service capabilities from within the sales and marketing platform.

Users’ will be able to start Zoom meetings, email meeting information and automatically log the session as an activity.

Eric Yuan, CEO, Zoom, said: "With so many Salesforce users with their own customers spread across geographies, it is critical that they have the communications tools they need to conduct and grow their businesses readily available in the platform they use a substantial amount of the time."

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