Cisco has revealed that its latest cloud configuration caused some of its Meraki customer’s data to be erased.
In a document posted by the company, Cisco said: “On August 3rd 2017, our engineering team made a configuration change that applied an erroneous policy to our North American object storage service and cause certain data uploaded prior to 11:20AM Pacific time on August 3 to be deleted.
“The issue has since been remediated and is no longer occurring. In the majority of cases, this issue will not impact network operations, but will be an inconvenience as some of your data may have been lost. Your network configuration data is not lost or impacted- this issue is limited to user-uploaded data.”
Cisco also confirmed that the engineering team would be working on the issue to gather any data that can be recovered, as well as the development of any tools that will help customers easily identify the specific data that has been lost from their organisation.
“We recommend waiting until we make these tools available prior to restoring files as we will be trying to design our tools to help our customers save time.”
Meraki was acquired by Cisco in 2015, and following the acquisition the cloud service was expected to minimise the hassle of running networks. However, it has proven that it does not have the necessary data protection tools causing customer data to be deleted.
Cisco, which led the global enterprise WLAN market in the third quarter of 2016, found that one of the main causes of its growth was its Meraki cloud-managed portfolio as it revamped the company’s traditional controller-based WLAN portfolio.
Following the issue, Cisco has said it will deliver an update by the end of the day to inform customers of the current status of all the resources that will be made available to better the service.