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July 8, 2015

Cisco continues buying binge with MaintenanceNet

Cloud platform will enhance customer services processes.

By Alexander Sword

Cisco intends to buy MaintenanceNet, a cloud-based software platform provider.

The US networking giant will pay $139 million in cash and retention-based incentives, with the acquisition expected to be completed in Q1 2016.

Cisco has used MaintenanceNet’s software since 2009 to identify customers with service contracts that are coming up for renewal, overdue, or with products that are not yet covered. It provides automated quoting, notifications and online ordering to some partners.

The software provider will join Cisco’s Global Customer Success organisation, where it will help to simplify and digitise its business processes.

This latest announcement comes hot on the heels of Cisco’s proposed buy-out of OpenDNS for $635 million, a security company which will add broad visibility and threat intelligence to Cisco’s Security Everywhere approach.

Additionally this year, Cisco has acquired Tropo and Embrane and proposed to acquire Piston Cloud Computing.

"Just as MaintenanceNet’s business was built with and through partners, this acquisition demonstrates Cisco’s focus on serving the partner go-to-market strategy and its significant role in our customers’ success," commented Dennie Dunnam, Senior Vice President of Worldwide Services Sales, in a blog post.

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She added: "While we have worked together for some time, I look forward to welcoming the MaintenanceNet team into the Cisco family as we continue to innovate and grow our business."

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