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November 23, 2009

ClickSoftware rolls out new Mobility Suite

Claims to extend power of enterprise systems to employees through mobile devices

By CBR Staff Writer

ClickSoftware Technologies, a provider of workforce management and service optimisation offerings, has launched the Mobility Suite, which it claims to allow companies to extend the power of enterprise systems to employees through their mobile devices, while also sharing with back-end systems the information on activities that they complete in the field.

According to ClickSoftware, the new Mobility Suite has been designed to enable system administrators to configure the system to comply with any business requirement without requiring coding or programming skills. Visual configuration tools turn business requirements into processes and mobile workflows.

By using the new suite, paper can be eliminated, business processes shortened and key performance indicators (KPIs) tracked with electronic capture of data through forms, barcodes, RFID, and cameras. Real time location monitoring provides visibility of mobile operations, allowing organisations to see where resources are, what they are doing, and spot and resolve connection problems, the company said.

In addition, by using new suite helps to send accurate expected time of arrival notifications automatically through SMS to customers, which reduces clients waiting times. It also gives ability to update billing systems, optimised routing, parts inventory recorded real-time, assets tracked with GIS, accessible customer information, and time and attendance recording.

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Hannan Carmeli, president and chief operations officer of ClickSoftware, said: Mobile is the new frontier for competitive advantage and the ClickSoftware Mobility Suite allows companies to take strategy to the field and then automatically record important operational activity with minimum fuss.

“As well as offering a comprehensive stand-alone mobility offering, organisations that are looking for an integrated optimised scheduling and mobility solution can also benefit from the fact that our Mobility Suite enjoys a tight integration with our industry leading ServiceOptimisation Suite.

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