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February 23, 2009

Citrix Online launches web-based remote support systems

The new systems claims to deliver instant and secure online support service to both PC and Mac users

By CBR Staff Writer

Citrix Online, a division of Citrix Systems and a provider of online meeting technologies, has launched GoToAssist Express and GoToAssist Corporate web-based remote support systems to meet the needs of individuals and large organizations.

According to the company, GoToAssist Express is a remote-support tool that enables individual support professionals to reduce travel time, lower support costs and amaze clients (which may include friends and family) by delivering instant and secure online support service to both PC and Mac users. The ‘day pass’ feature of the tool allows users to provide live, unlimited technical support as needed during any 24-hour period.

The company has said that GoToAssist Corporate is a remote-support system with advanced features that enable multi-agent support centers to provide better customer experience while maximizing employee productivity. The technology offers professional support providers in any environment, help desk, IT manager, industry consultant, etc., to garner a competitive advantage by responding to customers in less time, slashing travel and support costs, and improving customer satisfaction and first-time call resolution.

Citrix Online claims that GoToAssist Corporate’s latest version enhancements include: Mac support; multiple monitor support; the ability to reboot and automatically reconnect into session while in safe mode; and a simpler user interface.

Brett Caine, general manager of Citrix Online, said: Citrix Online first revolutionized the tech support industry back in 2000 by creating the category of clientless remote support to meet a market need. Today, we’re hosting more than 33 million sessions for our customers around the world. Staying ahead of the pack through product innovation and a focus on solving our customers’ business needs is at the core of our DNA.

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