Citadel’s warranty, which promises to reimburse customers for the cost of information lost or of restoring lost data in the event of network attack, is thought to be the first of its kind.
Citadel is guaranteeing security content updates within 24 hours so customers can protect themselves against emerging threats and vulnerabilities in software, said Phebe Waterfield, Yankee Group senior analyst, in a Citadel statement.
Citadel’s Hercules is the first example of a security product with a performance guarantee, providing what amounts to a warranty for vulnerability management.
The so-called SecurePlus warranty is part of the Hercules product and is valid for the first year of the product license at no additional cost.
Dallas, Texas-based Citadel acquired an insurance policy from American International Specialty Lines Insurance Company to cover its new policy.
