View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
November 27, 2011

CIOs must advance strategic business processes to reclaim their businesses: Gartner

CRM and supply chain management are two examples of what SBC means

By CBR Staff Writer

Over the next two to three years, CIOs will be have to work hard to help business leaders identify, develop and instill the new strategic business capabilities that will help restore their businesses to full health in the post-recession world, according to Gartner. Failure to do this may lead their businesses to be sidelined.

Gartner fellow and vice president Mark Raskino said If CIO thinks the task ahead of him is simply to introduce a new technology, standardise a disparate set of computer systems across the corporation, update vendor agreements and revise the IT governance structure for your company, he might have to review it.

Great companies compete by advancing strategic business processes (SBCs). Customer relationship management (CRM) and supply chain management are two main examples of what SBC means. These are not "just" technologies, but involve process changes, mind-set shifts, new job roles and organisation changes, they affirmed.

Raskino added, "Think of SBCs as a vector through which technology changes the way companies do business, and SBCs also creates industry disruption. A number of these major businesses strategic ‘weapons’ are moving to a point of maturity where they can provide considerable new business value."

However, asserting that SBCs are getting more complex and challenging, the analysts added that they require skillful and often enterprise-wide change management at the transformation level. Many CEOs may find simpler and easier ways to compete and win new business. The path of least resistance may be the barrier to SBC-based business progression, they added.

Content from our partners
Unlocking growth through hybrid cloud: 5 key takeaways
How businesses can safeguard themselves on the cyber frontline
How hackers’ tactics are evolving in an increasingly complex landscape

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how New Statesman Media Group may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.
THANK YOU