Through one secure website, employers now have access to a wide variety of critical operational claims information, such as advice-to-pay reports, individual claims status and new claim notifications, as well as analytical information, such as year-over-year trending data and healthcare reports.
The reporting capabilities are available to all new and existing self-insured and fully-insured disability customers who purchase any of CGI’s short or long-term disability products.
According to Cigna, the new platform, which includes a custom ad-hoc report builder, helps employers to quickly respond to employee questions about benefit payments or claim status, save time by viewing only those records that have been updated since the last report and review trends and identify potential health issues that may impact worker productivity.
In addition, the reporting platform allows multiple users to access the site simultaneously, viewing reports jointly or independently.
These enhancements greatly strengthen our overall reporting capabilities, said Karen Rohan, president of Cigna Group Insurance. We responded to customer feedback for more robust, self-service reporting features and we believe that the addition of the claims operational reports to our website creates an industry-leading offering in terms of functionality and ease of use.
